• Writer's Help 2.0 > How do I log in once I've already registered?

    Go to course URL If you have bookmarked your course URL, point your browser to that URL. If you forgot to bookmark your course URL, check your e-mail or your class page on your campus course management system to see ...
    Digital Support
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  • Community > How can I find or reset my Community username or password?

    Click the "Log in" link in the upper right of your Community pageIf you are already logged in, you can click Log out, then click Log in. Click on the image to zoom in. If you forgot your password, click "I forgot m...
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  • WriterKey > How do I change my password?

    Click the menu icon in the main navigation bar Click on the image to zoom in. Select "Profile" Click on the image to zoom in. Enter your new password into the "New Password" box, then click the "Save Chan...
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  • WriterKey > How can I retrieve a lost password?

    From the login page select one of the two "Forgot Password?" links Click on the image to zoom in.   Enter your registered username/e-mail address and click "Submit Request"
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  • LaunchPad > I'm having trouble finding my instructor's course. What can I do?

    Your instructor has most likely provided you instructions on accessing your course. The instructions will either be in your e-mail or your course space in your campus course management system (Blackboar...
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  • LaunchPad > How do I edit my Campus (LMS) ID?

    Your instructor may require you to enter your Campus (LMS) ID when registering for a course in LaunchPad. What if I don't know my LMS ID? The LMS (Learning Management System) ID is usually a school-generated identi...
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  • LaunchPad, Writer's Help 2.0 > What do I do when my free trial has ended?

    Note: This article is intended for students who have linked their LaunchPad to an LMS such as Blackboard, Canvas, D2L/Brightspace, Moodle, etc. If you are not accessing LaunchPad via LMS, please follow the instru...
    Digital Support
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  • LaunchPad, Writer's Help 2.0 > How do I request free trial access?

    Note: This article is intended for students who have linked their LaunchPad to an LMS such as Blackboard, Canvas, D2L/Brightspace, Moodle, etc. If you are signing up for LaunchPad via a course URL or launchpadwor...
    Digital Support
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  • LaunchPad, Writer's Help 2.0 > How do I purchase access?

    Note: This article is intended for students who have linked their LaunchPad to an LMS such as Blackboard, Canvas, D2L/Brightspace, Moodle, etc. If you are signing up for LaunchPad via a course URL or launchpadwor...
    Digital Support
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  • LaunchPad, Writer's Help 2.0 > How do I enter an access code?

    Note: This article is intended for students who have linked their LaunchPad to an LMS such as Blackboard, Canvas, D2L/Brightspace, Moodle, etc. If you are signing up for LaunchPad via a course URL or launchpadworks.co...
    Digital Support
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  • LaunchPad, LearningCurve > Access Code FAQs

    What is an access code? An access code is a series of letters and numbers that allow you to register for your online course. It will be a combination of letters and numbers and will have the following format: XXX-XXX...
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  • LaunchPad, Writer's Help 2.0 > I've used LaunchPad/Writer's Help 2.0 before, but it was at my old school. Can I still use that account in D2L/Brightpace?

    Well, that depends. If your LaunchPad/Writer's Help 2.0 account was associated with your old school's e-mail address, then it's no longer valid and you must create a new account. On the other hand, if your LaunchPad/W...
    Digital Support
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  • LaunchPad, Writer's Help 2.0, LearningCurve > Can I get free trial access to my course?

    Yes! Free trial access allows you to register for and work inside of a course for 21 days, giving you time to purchase your books and/or media from the bookstore or our e-commerce site. Note: When your free trial a...
    Digital Support
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  • LaunchPad, Writer's Help 2.0, LearningCurve > How do I register for my course using an access code?

    Note: If you've previously enrolled with free trial access, please see the help article How do I convert free trial access to full access?. Make sure you use the same e-mail address to register using an access co...
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  • LaunchPad, Writer's Help 2.0, LearningCurve > How do I convert free trial access to full access?

    You can purchase your course materials from the bookstore or purchase access from our e-commerce site any time after you acquire free trial access, either before or after your free trial access has expired. Please use...
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  • Sapling Learning > Apply Credit

    If you have credit on your account, you can apply it to purchase a course. Find your new courseClick on the course you would like to purchase using the credit. You may need to look in the Enroll in a new course sect...
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  • Sapling Learning > How do I access the new e-book in Sapling Learning?

    This article is about accessing the new e-book through Sapling Learning. If the steps described in this article do not match your experience with your Sapling Learning e-book, then you probably have an older version o...
    Digital Support
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  • Student Store Table of Contents

    FAQs What forms of payment are accepted in the Student Store? Do I need an account to purchase from the Student Store? How do I get access to my digital product after I’ve purchased? Can I track my order fro...
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  • Student Store > Will I get charged if I’m over my rental due date?

    If you do not return your rental up to 10 days before the rental due date, it is automatically extended for 15 days from the rental due date. If you do not return your rental after 15 days past your rental due date,...
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  • Student Store > What can I do if I rented my physical textbook but now want to buy it?

    You can buy out the product at any time during the rental time until the rental due date: Regular print rentals can be bought out for the print list price at the time of the order reduced by the price paid for the ren...
    Digital Support
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