• How do I enable Adobe Flash player?

    Many assignments and other content items require the use of Adobe Flash player. If you see a message on your screen telling you that you don't have Flash player installed, but you actually do have it installed, it may...
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  • Sapling Learning > Apply Credit

    If you have credit on your account, you can apply it to purchase a course. Find your new courseClick on the course you would like to purchase using the credit. You may need to look in the Enroll in a new course sect...
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  • Sapling Learning > How do I access the new e-book in Sapling Learning?

    This article is about accessing the new e-book through Sapling Learning. If the steps described in this article do not match your experience with your Sapling Learning e-book, then you probably have an older version o...
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  • Sapling Learning > How do I download my new e-book to read offline?

    Sapling Learning's new e-book can be downloaded onto a computer or mobile device and read offline. You can watch a video or read the instructions below to find out how. Click on the image to view the video.  ...
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  • How do I clear my DNS cache?

    Clearing your DNS cache, also call flushing DNS, requires two steps: Clearing the DNS cache on your computer. Clearing the DNS cache in your web browser(s). You must have administrator privileges on your computer to ...
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  • What are the minimum system requirements for your media?

    Click on the product name to view its system requirements. ExamView Late Nite Labs LaunchPad, Writer's Help 2.0, LearningCurve, and FlipIt Sapling Learning Wimba Diploma   ExamView In order to use the E...
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  • How do I clear my cache and cookies?

    In most browsers, you can type Ctrl+Shift+Del to skip straight to the cache options. Otherwise, you can click on the links below to see full instructions for your browser type. Chrome Microsoft Edge* Int...
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  • Sapling Learning > I signed up for the wrong course. What should I do?

    If the courses have the same cost, we can switch you over. To compare costs, go to our catalog and search for the courses using the search icon in the upper right. Just contact tech support with the course y...
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  • Sapling Learning > Clicking an atom adds H, charges, or dots

    If clicking an atom causes undesired symbols to appear (H, charges, or dots), it's because your system thinks you are holding down a shortcut key on your keyboard. The key may not look physically stuck, but tappi...
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  • Sapling Learning > When I try to type letters, I only get numbers, capital letters, or lowercase letters

    Here are some things you can try. Check to see if your computer's keyboard is set to international settings (i.e., Not US/CA keyboard). Certain virus scanners, most notably Comcast, sometimes interfere with da...
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  • Sapling Learning > My grades show in Sapling, but not in my teacher's grade book

    Some schools use an external grade book beyond what Sapling Learning uses to record your grades. Your teachers have the option of exporting those grades through a variety of settings. A mismatch or the absence of your...
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  • Sapling Learning > Will late submission hurt my grade?

    You will maximize your score by getting all questions right before the due date, but it is always beneficial to keep trying to get a question right, even after the due date. Most assignments prevent you from enteri...
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  • Sapling Learning > Student Grading Policies

    Your instructor can customize how each assignment is graded. Within an assignment, the grading policies are listed in the Resources panel on the right side. Specifically, you will be told: whether you can ...
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  • Sapling Learning > View My Grades

    To access the gradebook for a course, click on the Grades button in the left menu on your main course page. The color and style of each score tells you some information about your progress on that activ...
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  • LaunchPad, LearningCurve, Sapling Learning > How does LearningCurve work?

    To learn how to use LearningCurve, watch the following video or read the instructions below. Click on the image to view the video. Activities ExplainedTo begin an activity, just click on it from your home page. ...
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  • Sapling Learning > Where did the "Check Answer" button go, and why can't I see my score?

    There are different grading policies that your instructor may choose from on any given assignment. One of those options removes the Check Answer button from the page and hides your score until after the due date. If y...
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  • Sapling Learning > I drew the correct molecule. Why was I scored as incorrect?

    The molecule drawing module grades connections. A very common error is to draw overlapping lines, expecting the module to know that there should be a carbon atom in the middle. Since sometimes lines overlap legitimate...
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  • Sapling Learning > My answer is correct but Sapling marked it incorrect. What should I do?

    Let us know and we will investigate the issue. If you are indeed correct, we will fix your score. Contact tech support with the following information:  the question number  the name of the assignm...
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  • Sapling Learning > Requesting a Due Date Extension

    If the due date for an assignment has passed or you know that you will have a legitimate excuse to miss an upcoming due date, it is possible for your due date to be extended.  If you had a technical issue whil...
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  • Sapling Learning > Why do some of my classmates have different due times?

    Most likely, your timezone is set incorrectly (or theirs is). Note that changing your timezone does not change when your assignment is due, it simply changes what time is displayed to you. To update your timezone...
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