• Sapling Learning > Unable to download resources linked in a question

    When completing your Sapling Learning mobile assignments, you may see a link within a question to a resource you need to download. Depending on your internet browser and the type of file, clicking on the link will not...
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  • Sapling Learning (Higher Ed) Table of Contents for Students

    Note: Right click or SHIFT + F10 on the title of an article to open it in a new tab. Technical issues When I try to type letters, I only get numbers, capital letters, or lowercase letters When I load my homew...
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  • What are the minimum system requirements for your media?

    Click on the product name to view its system requirements. ExamView Late Nite Labs LaunchPad, Writer's Help 2.0, LearningCurve, and FlipIt Sapling Learning Wimba Diploma   ExamView In order to use the E...
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  • How do I enable Adobe Flash player?

    Many assignments and other content items require the use of Adobe Flash player. If you see a message on your screen telling you that you don't have Flash player installed or updated, but you actually do have it instal...
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  • Accounts, Login, and Password Table of Contents for College Students

    This table of contents contains all articles related to Accounts, Login, and Password organized alphabetically by brand. If you are creating a new account, see Access Code and Registration Table of Cont...
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  • Sapling Learning > How do I connect my Sapling Learning and iClicker accounts?

    Make sure you are logged in to the correct Sapling Learning account If you are logging in to Sapling Learning from a shared computer, please make sure that you are logged in to your own Sapling Learning acc...
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  • e-Book Table of Contents for Students

    This table of contents contains all articles related to e-books organized alphabetically by brand. LaunchPad Sapling Learning LaunchPad How do I locate my e-book inside LaunchPad? How do I download my n...
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  • LaunchPad, Sapling Learning, Achieve > How do I use the Notebook in my new e-book?

    New e-books in LaunchPad, Sapling Learning, and Achieve now have a notebook feature, which allows you to view all of your notes and highlights in one place. This notebook even keeps track of the notes you make when yo...
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  • Sapling Learning > The 4/2He Isotope Tool is not allowing me to type

    In certain circumstances you may find that you are unable to enter the correct answer using the 4/2He Isotope tool.   You can easily resolve this issue by following these steps: Click on the 4/2He button in t...
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  • Sapling Learning > Student Grading Policies

    Your instructor can customize how each assignment is graded. Specifically, you will be told: whether you can check your answer, and if not, when you will be able to see whether your answers are correct when yo...
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  • Sapling Learning > When I load my homework, the questions are blank

    Here are some things to try if your homework problems are not loading or showing up. First: Ensure that Flash player is enabled in your browser of choice. Most browsers have a default setting to "ask" whe...
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  • Sapling Learning > When I try to type letters, I only get numbers, capital letters, or lowercase letters

    Here are some things you can try. Check the system requirements to ensure you are using the supported hardware and software. Check to see if your computer's keyboard is set to international settings (i.e., Not...
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  • Sapling Learning > Why didn't I earn partial credit on this question?

    Partial credit is awarded on multi-part questions. For example, if there are two distinct parts within a single question, you can earn a score of 50% if you only get one part correct. What counts as a part? Use the...
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  • Sapling Learning > Why can't I find my course in the list?

    Here are some possible reasons why your course is not in the list of available courses to enroll in. Wrong Server If you attend a Canadian school, you will want to ensure that you are looking for your institution a...
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  • Sapling Learning > Writing Chemical Equations

    The chemical equation module gives you the tools needed to represent chemical reactions in Sapling Learning. Subscripts, superscripts, phases, and different arrow types can be written using this tool. Grading is based...
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  • Sapling Learning > Why don't I see an eTextbook for my course?

    There are a few reasons why you may not be seeing the eTextbook for your course.    You are trying to access the e-book from an incompatible device If an eTextbook is available in your Sapling Learning cou...
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  • Sapling Learning > Why am I being asked to pay again?

    It is possible that you created two accounts in the system. You have to log in using the same account you used to pay for the course. If you can't remember the username or password you used when you paid, we can ...
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  • Sapling Learning > Registering for Courses

    Note: If you haven't yet created an account, you will not be able to log in and register for a course. For instructions on how to create an account, please see Creating Accounts. If you are coming directly from y...
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  • Sapling Learning > Is there a discount for buying multiple courses or terms?

    If your class is the first in a series of classes (such as General Chemistry I), it may be eligible for a multi-course discount. When you reach the payment screen for your course, click on the All Semesters option. Th...
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  • Sapling Learning > My answer is correct but Sapling marked it incorrect. What should I do?

    Let us know and we will investigate the issue. If you are indeed correct, we will fix your score. Contact tech support with the following information:  the question number  the name of the assignm...
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