• iClicker Cloud Recently Resolved Issues

    Performance Points for Correct Responses Only Counting the Integer Value (Mac Only)Status: Resolved on 02/25/2018 Issue: In iClicker Cloud versions 4.2.0 and 4.2.1, performance points for correct responses w...
    Digital Support
    last modified by Digital Support
  • iClicker Classic Sakai Integration: Unrecognized Login Credentials

    Issue: iClicker Classic is displaying an error while attempting to connect to Sakai stating the login credentials entered are not correct. However, the login credentials are correct.  Work-around: If the fo...
    Digital Support
    last modified by Digital Support
  • iClicker Classic: Known Issues and Work-arounds

    Note: Right click or SHIFT + F10 on the title of an article to open it in a new tab. iClicker Classic Presentation Mode Behaviors iClicker Classic Sakai Integration: Unrecognized Login Credentials iClicker Clas...
    Digital Support
    last modified by Digital Support
  • Mac Attendees List Showing Inaccurately in iClicker Cloud

    Issue: The Mac Attendees list of participants can fall out of sync and may not accurately show who has joined or responded for polls and quizzes. Workaround: Use the vote counter and Results windo...
    Digital Support
    last modified by Digital Support
  • Mac Allowing Start and End Date Set as Same Date in iClicker Cloud

    Issue: Course Start Date and End Date should not be allowed to be the same but the Mac software does not prevent this from happening. Unexpected archiving behavior can result when Start Date and End Date are the ...
    Digital Support
    last modified by Digital Support
  • iClicker Cloud: Known Issues and Work-arounds

    Note: Right click or SHIFT + F10 on the title of an article to open it in a new tab. Sign Up for the System Status Log Recently Resolved Issues: iClicker Cloud iClicker Cloud Presentation Mode Behaviors In-App...
    Digital Support
    last modified by Digital Support
  • Sign Up for the iClicker Cloud System Status Log

    There is an easy way to get real-time service status updates for the iClicker Cloud platform. You can check the status of iClicker Cloud and opt-in to receive proactive messages (via email or text) in the event of a s...
    Digital Support
    last modified by Digital Support
  • iClicker Classic Recently Resolved Issues

    Please review a list of issues that have recently been resolved. Issue: The LMS Admin Setup Wizard is not currently running on Sierra computers. Status: Resolved Issue: The results bar was shifting ...
    Digital Support
    last modified by Digital Support
  • Grading iClicker Cloud Target Question During Active Poll Exits Presentation Mode (Mac only)

    Issue: Grading a Target question during an active poll will exit from presentation mode on Macs only. Workaround: Only grade Target questions once you have ended your poll.
    Digital Support
    last modified by Digital Support
  • Receiving Error Message When Archiving iClicker Cloud Course via Web Banner

    Issue: When a course is within 14-days of being archived, a notification banner appears for the course on the web. Clicking the "Keep Active" option in the banner results in an error message. Workaround: Ke...
    Digital Support
    last modified by Digital Support
  • iClicker Instructors, Students, and Administrators: Contact tech support by web form or phone

    Contact tech support! You can create a support case or call one of the following numbers. USA — 866 209 5698 Monday-Thursday 9AM - 11PM ET Friday 9AM - 9PM ET Canada — 866 209 ...
    Digital Support
    last modified by Digital Support
  • iClicker Cloud Toolbar Not Floating Above Keynote on Extended Desktop (Mac Only)

    Issue: The iClicker Cloud toolbar does not float above Keynote, while in presentation mode, using an extended desktop. Workaround: Keynote users can either avoid using an extended desktop or maximize the sl...
    Digital Support
    last modified by Digital Support