Where else can I get help?

Document created by Vishal Sharma on Jan 10, 2017
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HE Instructor Knowledge Base URL (LaunchPad w/ Blackboard)http://cmg.screenstepslive.com/s/MacmillanMedia/m/Blackboard_integration_LaunchPad_IM/l/417862-where-else-can-i-get-helpHE Instructor Knowledge Base URL (LaunchPad w/ D2L): http://cmg.screenstepslive.com/s/MacmillanMedia/m/D2L_deepintegration_LaunchPad/l/420200-where-else-can-i-get-helpHE Instructor Knowledge Base URL (LaunchPad w/ Canvas): http://cmg.screenstepslive.com/s/MacmillanMedia/m/Canvas_deepintegration_LaunchPad/l/420123-where-else-can-i-get-helpHE Instructor Knowledge Base URL (WH 2.0 w/ Blackboard): http://cmg.screenstepslive.com/s/MacmillanMedia/m/Blackboard_integration_WritersHelp2_IM/l/413097-where-else-can-i-get-helpHE Instructor Knowledge Base URL (WH 2.0 w/ D2L): http://cmg.screenstepslive.com/s/MacmillanMedia/m/D2L_integration_WritersHelp2_IM/l/418216-where-else-can-i-get-helpHE Instructor Knowledge Base URL (WH 2.0 w/ Canvas): http://cmg.screenstepslive.com/s/MacmillanMedia/m/Canvas_integration_WritersHelp2_IM/l/417775-where-else-can-i-get-helpHE Student Knowledge Base URL (LaunchPad w/ Blackboard)http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/Blackboard_integration_LaunchPad_SM/l/391305-where-else-can-i-get-helpHE Student Knowledge Base URL (LaunchPad w/ D2L): http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/D2L_integration_LaunchPad_SM/l/403078-where-else-can-i-get-helpHE Student Knowledge Base URL (LaunchPad w/ Canvas): http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/Canvas_integration_LaunchPad_SM/l/404761-where-else-can-i-get-helpHE Student Knowledge Base URL (WH 2.0 w/ Blackboard): http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/Blackboard_integration_WritersHelp2_SM/l/411871-where-else-can-i-get-helpHE Student Knowledge Base URL (WH 2.0 w/ D2L): http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/D2L_integration_WritersHelp2_SM/l/412988-where-else-can-i-get-helpHE Student Knowledge Base URL (WH 2.0 w/ Canvas): http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/Canvas_integration_WritersHelp2_SM/l/412113-where-else-can-i-get-help



Where else can I get help?

If you have issues with your account, course content, or tools, contact Technical Support. 

Be sure to tell the agent which product you’re accessing (LaunchPad or Writer's Help 2.0) through which LMS (Blackboard, D2L, or Canvas).

Technical Support Hours (Eastern Time)

  • Monday - Thursday: 8:00 a.m. - 3:00 a.m. 
  • Friday: 8:00 a.m. - 12:00 a.m. 
  • Saturday: 12:00 p.m. - 8:00 p.m. 
  • Sunday: 12:00 p.m. - 3:00 a.m.
 

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