I received a pop-up blocker warning and/or an Integration Middleware Error. What does this mean?

Document created by Vishal Sharma on Jan 10, 2017Last modified by Vishal Sharma on Jan 12, 2017
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HE Instructor Knowledge Base URL (LaunchPad w/ Blackboard)http://cmg.screenstepslive.com/s/MacmillanMedia/m/Blackboard_integration_LaunchPad_IM/l/418322-i-received-a-pop-up-blocker-warning-and-or-an-integration-middleware-error-what-does-this-meanhttp://cmg.screenstepslive.com/s/MacmillanMedia/m/Blackboard_integration_LaunchPad_IM/l/417862-where-else-can-i-get-helpHE Instructor Knowledge Base URL (LaunchPad w/ D2L): http://cmg.screenstepslive.com/s/MacmillanMedia/m/D2L_deepintegration_LaunchPad/l/420197-i-received-a-pop-up-blocker-warning-and-or-an-integration-middleware-error-what-does-this-meanHE Instructor Knowledge Base URL (LaunchPad w/ Canvas): http://cmg.screenstepslive.com/s/MacmillanMedia/m/Canvas_deepintegration_LaunchPad/l/420121-i-received-a-pop-up-blocker-warning-and-or-an-integration-middleware-error-what-does-this-meanHE Instructor Knowledge Base URL (WH 2.0 w/ Blackboard): http://cmg.screenstepslive.com/s/MacmillanMedia/m/Blackboard_integration_WritersHelp2_IM/l/418323-i-received-a-pop-up-blocker-warning-and-or-an-integration-middleware-error-what-does-this-meanHE Instructor Knowledge Base URL (WH 2.0 w/ D2L): http://cmg.screenstepslive.com/s/MacmillanMedia/m/D2L_integration_WritersHelp2_IM/l/417787-i-received-a-pop-up-blocker-warning-and-or-an-integration-middleware-error-what-does-this-meanHE Instructor Knowledge Base URL (WH 2.0 w/ Canvas): http://cmg.screenstepslive.com/s/MacmillanMedia/m/Canvas_integration_WritersHelp2_IM/l/418328-i-received-a-pop-up-blocker-warning-and-or-an-integration-middleware-error-what-does-this-mean



I received a pop-up blocker warning and/or an Integration Middleware Error. What does this mean?

The Integration Middleware Error often has to do with your browser's pop-up blocker or privacy settings. This article details things you can try to reset your browser then perform the action in your course again that initially triggered the error. Open a new tab or window in your browser, then follow the steps below.

For pop-up blockers

 

Allow or make an exception for pop ups at macmillanhighered.com

Allow or make an exception for pop ups at macmillanhighered.com
 

Refresh your browser

Refresh your browser

After changing your settings for pop-up windows, refresh your browser by clicking the circular arrow, usually near the top of your browser window where the URL is displayed. Now repeat the action in your course that caused the error the first time around.

 

For an Integration Middleware Error

The Integration Middleware Application prompts you to immediately submit a report, but there are adjustments to your browser settings that you might try first. Open a new tab or window and follow the instructions for your browser below.

 
 

Action for Firefox

Action for Firefox

From the menu that looks like three bars at the top-right of your browser window, try each setting combination to see which works for you:

1. Options ---> Privacy tab ---> History ---> Remember history

or

2. Options ---> Privacy tab ---> History ---> Use custom settings for history ---> Always use private browsing mode ---> Accept cookies from sites ---> Always

 

 

Action for Chrome

Action for Chrome

From the menu that looks like three bars at the top-right of your browser window, select Settings. At the bottom of the screen, click Show Advanced Settings....

Privacy ---> Content Settings ---> Cookies ---> Allow local data to be set (recommended)

 

Action for Safari

Action for Safari

Safari ---> Preferences ---> Privacy ---> Cookies and Website Data ---> Allow from Websites I visit

 

Action for Internet Explorer

Action for Internet Explorer

Tools ---> Internet Options ---> Privacy tab ---> Settings ---> move the slider to the bottom to allow all cookies, and then click OK.

 

If these actions do not resolve your issue, please report the issue

Be sure to include the following information in the comments text box:

  • Which product you're accessing (LaunchPad or Writer's Help 2.0) through which LMS (Blackboard, D2L, or Canvas)
  • The steps you took in this article to try to resolve it
  • The browser and browser version you're using
  • The operating system you're using
 

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