If your students are having trouble getting into a course, there are a few things that you can have them try.
Are they entering the correct code?
First, if they are having trouble registering their access code, ask your students to make sure they are entering all the characters correctly (including any dashes).
Is your course open for student enrollment?
Next, double check to make sure you've opened your course for student enrollment.
Did you share the course URL?
Finally, each course you create has a unique URL associated with it. Sending students this URL will give them a direct path to the correct course. To share it, log into the product and copy it from your dashboard. The URL will be listed beneath the title of the course you wish students to join.
Once copied, paste the URL into an email to your students, into a Word document, or into your campus course management system. Students should register their access code from this URL to gain access to your course.
Still stuck? Contact customer support.
If students continue to have problems, have them contact our technical support team by filling out our online form or by calling 800-936-6899.