HE Instructor Knowledge Base URL: http://cmg.screenstepslive.com/s/MacmillanMedia/m/LaunchPadIM/l/424482-it-s-been-more-than-48-hours-since-i-requested-instructor-access-to-macmillan-media-what-can-i-do-to-follow-upHS Instructor Knowledge Base URL: http://cmg.screenstepslive.com/s/bfw_highschool_helpcenter/m/launchpad_TM/l/480444-it-s-been-more-than-48-hours-since-i-requested-instructor-access-to-macmillan-media-what-can-i-do-to-follow-up
Check Additional inbox folders
If you're using Gmail, please also check your additional inbox folders.
Check with your IT administrator
It's possible your email is being held up by you campus firewall. Check with your IT administrator to get more details.
Contact Sales Support
If you still need help, call our sales support team and they can help you.
College Sales Support
High School Sales Support
Phone: 866.843.3715, prompt #7
Sales Support hours of operation:
Monday-Friday: 8:30 a.m. to 5 p.m. ET
Summer hours: Monday-Thursday, 8:30 a.m. to 5 p.m. ET; Friday 8:30 a.m. to 12 p.m. ET
Contact Tech Support
1. By filling out an online form
This will help us have all the information we need about what you are experiencing.
2. By phone
Technical Support Hours (Eastern Time)
- Monday - Thursday: 8:00 a.m. - 3:00 a.m.
- Friday: 8:00 a.m. - 12:00 a.m.
- Saturday: 12:00 p.m. - 8:00 p.m.
- Sunday: 12:00 p.m. - 3:00 a.m.