It's been more than 48 hours since I requested instructor access to your media. What can I do to follow up?

Document created by Vishal Sharma on Jan 12, 2017Last modified by Vishal Sharma on Jan 12, 2017
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Check your junk mail folder


Check Additional inbox folders

If you're using Gmail, please also check your additional inbox folders.

Social and Promotions tabs for corresponding inbox folders

Check with your IT administrator

It's possible your email is being held up by you campus firewall. Check with your IT administrator to get more details.


Contact Sales Support

If you still need help, call our sales support team and they can help you.

College Sales Support

Phone: 800.446.8923



High School Sales Support

Phone: 866.843.3715, prompt #7



Sales Support hours of operation:

Monday-Friday: 8:30 a.m. to 5 p.m. ET

Summer hours: Monday-Thursday, 8:30 a.m. to 5 p.m. ET; Friday 8:30 a.m. to 12 p.m. ET


Contact Tech Support

1. By filling out an online form

This will help us have all the information we need about what you are experiencing.

Higher Ed Tech Support Form

High School Tech Support Form

2. By phone

Call 1-800-936-6899.

Technical Support Hours (Eastern Time)

  • Monday - Thursday: 8:00 a.m. - 3:00 a.m. 
  • Friday: 8:00 a.m. - 12:00 a.m. 
  • Saturday: 12:00 p.m. - 8:00 p.m. 
  • Sunday: 12:00 p.m. - 3:00 a.m.