Some screens in LaunchPad seem to be missing a scrollbar. What can I do to fix this?

Document created by Vishal Sharma on Jan 12, 2017Last modified by Vishal Sharma on Jan 12, 2017
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Some of our instructors and students are reporting an inability to scroll. It seems to be happening most often with Windows 7, 8, or any operating system that has touchscreen-enabled functionality, whether you're actually using a touchscreen or not. If you've experienced this issue, you might try the following:

Firefox users

Firefox users

Under the red x in the upper-right corner of your browser--that is, the button that closes your browser--you'll see the Open Menu, which is a button with three lines. Click it to open it.

 

Click Add-ons.

Click Add-ons.
 

Search for Grab and Drag.

Search for Grab and Drag.

A new tab will open in your browser. In the Search for all add-ons box in the upper-right corner of the tab, search for Grab and Drag.

 

Install Grab and Drag.

Install Grab and Drag.

Grab and Drag should be the first add-on in the list. Click Install.

 

Click Accept and Install.

Click Accept and Install.

The End-User License Agreement will pop-up. Click Accept and Install.

 

Click Restart Now.

Click Restart Now.

You must restart your browser to complete installation. Click Restart now.

 

Configure Grab and Drag and click Finished.

Configure Grab and Drag and click Finished.

Your browser will close then open again. A second window, the Grab and Drag Startup Wizard, will also open. Select your configuration preferences then click Finished.

 

Make additional preference selections.

Make additional preference selections.

If you've chosen to Open the main preferences dialog afterwards, select your additional preferences, click Apply, and click OK.

 

Log out of LaunchPad and log back in.

If you haven't already, log out of LaunchPad, close your browser, and log back in. You should now see a scrollbar where expected.

 

Google Chrome users

Google Chrome users

Under the blue x in the upper-right corner of your browser--that is, the button that closes your browser--you'll see Customize and control Google Chrome, which is a button with three lines. Click it to open it.

 

Select Tools then Extensions.

Select Tools then Extensions.
 

Click Get More Extensions.

Click Get More Extensions.
 

Search for Scrollbar Anywhere.

Search for Scrollbar Anywhere.

In the Search the Store box in the upper-left corner of the screen, search for Scrollbar Anywhere. Select Scrollbar Anywhere Extension.

 

Click + Free.

Click + Free.
 

Click Add.

Click Add.
 

Log out of LaunchPad and log back in.

Chrome will give you a confirmation message if the installation was successful. If you haven't already, log out of LaunchPad, close your browser, and log back in. You should now see a scrollbar where expected.

 

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