Can I get a refund if I drop the course?

Document created by Vishal Sharma on Jan 12, 2017
Version 1Show Document
  • View in full screen mode


If you purchased access online and drop the course, contact Tech Support (within two weeks of purchasing access) to get a refund. You can then re-purchase access when you take the course later.

You can reach tech support:

1. By filling out an online form

This will help us have all the information we need about what you are experiencing.

Higher Ed Tech Support Form

High School Tech Support Form

2. By phone

Call 1-800-936-6899.

Technical Support Hours (Eastern Time)

  • Monday - Thursday: 8:00 a.m. - 3:00 a.m. 
  • Friday: 8:00 a.m. - 12:00 a.m. 
  • Saturday: 12:00 p.m. - 8:00 p.m. 
  • Sunday: 12:00 p.m. - 3:00 a.m.