If a student tries to log in and gets an error, follow the instructions below. Click Administrator Links, Click Manage Accounts, Locate the user by the information you have (email (account) or last name is usually easiest), Click Filter
HE Instructor Knowledge Base URL: http://cmg.screenstepslive.com/s/MacmillanMedia/m/FlipIt_IM/l/455005?data-resolve-url=true&data-manual-id=40829
Click "Manage Accounts" from the "Administrator Links" dropdown menu
Enter student information into the filter option and click "filter"
Locating students using their email account or last name is usually easiest.
Note that a student’s “account” is the email address that they signed up with which may be different than the email they use to communicate with an agent.
Student accounts should look like this:
Checks should appear for Active account and Can enroll.
If their account is "locked" or "inactive," click Manage Account
Click Edit Account
Check or uncheck the appropriate boxes so that the only boxes checked are “User’s account is active” and “User can enroll”