Can my students get a refund if they drop my course?

Document created by Vishal Sharma on Jan 12, 2017
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Refund Policy

If a student purchased access online and drops the course, he or she can contact Tech Support (within 2 weeks of purchasing access) to get a refund. The student can then re-purchase access if he or she takes the course later. Please note that if the student has already registered the Student Access Code, he or she will not be eligible for a refund.

You can reach tech support:

1. By filling out an online form

This will help us have all the information we need about what you are experiencing.

Higher Ed Tech Support Form

High School Tech Support Form

2. By phone

Call 1-800-936-6899.

Technical Support Hours (Eastern Time)

  • Monday - Thursday: 8:00 a.m. - 3:00 a.m. 
  • Friday: 8:00 a.m. - 12:00 a.m. 
  • Saturday: 12:00 p.m. - 8:00 p.m. 
  • Sunday: 12:00 p.m. - 3:00 a.m.