LaunchPad, Writer's Help 2.0 > I got an Integration Middleware Application error message. What does this mean?

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Jun 30, 2017
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This message is often caused by your Web browser's privacy settings. The Integration Middleware Application prompts you to immediately submit a report, but there are adjustments to your browser settings that you might try first.

Open a new tab or window and follow the instructions for your browser below.

Action for Safari

  1. Open Safari. 
  2. From the Safari menu, click Preferences

  1. Click Privacy ---> Cookies and Website Data 
  2. Select Always Allow
 

Action for Internet Explorer

Tools ---> Internet Options ---> Privacy tab ---> Settings ---> move the slider to the bottom to allow all cookies, and then click OK.

 

Action for Firefox

From the menu that looks like three bars at the top-right of your browser window, try each setting combination to see which works for you:

  1. Options ---> Privacy tab ---> History ---> Remember history

    or

  2. Options ---> Privacy tab ---> History ---> Use custom settings for history ---> Always use private browsing mode ---> Accept cookies from sites ---> Always

Action for Chrome

  1. Click on the button with three dots at the top right of Google Chrome 
  2. Click Settings
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  1. At the bottom of the screen, click Advanced
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  1. Under Privacy and Security, click Content Settings 
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  1. Select Cookies ---> Allow sites to save and read cookie data (recommended). Uncheck additional settings. 
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If these actions do not resolve your issue, please report the issue

Be sure to include the following information in the comments text box:

  • Which product you're accessing (LaunchPad or Writer's Help 2.0) through which LMS (Blackboard, D2L, Canvas, or Moodle)
  • The steps you took in this article to try to resolve it
  • The browser and browser version you're using
  • The operating system you're using

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