If students report getting an Integration Middleware Application error message, please share this help article with them: I got an Integration Middleware Application error message. What does this mean?
If students mention clicking on something and getting a blank screen or "nothing happening," they may need to adjust their pop-up blockers. Please share this help article with them: After I got access to LaunchPad/Writer's Help 2.0, I clicked Continue to Site, but all I saw was a blank screen. What should I do now?
If students are confused by their access options, please refer them to the following articles that explain the differences between registering an access code, purchasing online, and taking advantage of free trial access: