LaunchPad and Writer's Help 2.0 > My students are having trouble linking Blackboard/D2L/Canvas/Moodle to LaunchPad/Writer's Help 2.0. How can I help them?

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Sep 12, 2017
Version 7Show Document
  • View in full screen mode

If students report getting an Integration Middleware Application error message, please share this help article with them: I got an Integration Middleware Application error message. What does this mean?


If students mention clicking on something and getting a blank screen or "nothing happening," they may need to adjust their pop-up blockers. Please share this help article with them: After I got access to LaunchPad/Writer's Help 2.0, I clicked Continue to Site, but all I saw was a blank screen. What should I do now?


If students are confused by their access options, please refer them to the following articles that explain the differences between registering an access code, purchasing online, and taking advantage of free trial access:

 

Attachments

    Outcomes