LaunchPad and Writer's Help 2.0 > Not all of my students' grades are appearing in my Blackboard gradebook. What could be the issue?

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Apr 20, 2018
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You can use the Macmillan Roster Information page to track which students have completed single sign on registration with LaunchPad or Writer's Help 2.0 through Blackboard. It's important for students to complete single sign on. If they don't, the grades of assignments they've completed in LaunchPad or Writer's Help 2.0 will not flow into Blackboard, even if you perform a manual grade refresh.

If your students report completing their work, but you're not seeing their grades in your Blackboard gradebook, then chances are they're going to your LaunchPad or Writer's Help 2.0 course URL rather than opening their assignments from inside Blackboard. Please follow these instructions to identify which students haven't completed single sign on, then send them the directions to do so.

On the Blackboard Course Menu, click "Tools"

Scroll down and click the "Content Market Tools" link


Click the Macmillan logo


Click "Macmillan Roster Information"

On the Macmillan Higher Education Tools page, scroll down to the Support Tools area and click Macmillan Roster Information.


Check for "Macmillan Higher Education Account" number

On the Macmillan Higher Education Roster page, confirm that all students actively enrolled in your Blackboard course have an account number listed in the Macmillan Higher Education Account column.

The presence of an account number for students confirms that they have completed single sign on registration from Blackboard. The grades of students listed on this roster without an account number will not automatically or manually flow into Blackboard. Please send students the directions on how to link their LaunchPad or Writer's Help 2.0 accounts to your Blackboard course.