Check Additional inbox folders
If you're using Gmail, please also check your additional inbox folders.
Check with your IT administrator
It's possible your email is being held up by your campus firewall. Check with your IT administrator to get more details.
Contact Sales Support
If you still need help, call our sales support team and they can help you.
College Sales Support
High School Sales Support
Phone: 866.843.3715, prompt #7
Sales Support hours of operation:
Monday-Friday: 8:30 a.m. to 5 p.m. ET
Summer hours: Monday-Thursday, 8:30 a.m. to 5 p.m. ET; Friday 8:30 a.m. to 12 p.m. ET