LaunchPad > It's been more than 48 hours since I requested instructor access to your media. What can I do to follow up?

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Jul 18, 2017
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Check your junk mail folder


Check Additional inbox folders

If you're using Gmail, please also check your additional inbox folders.

Social and Promotions tabs for corresponding inbox folders

Check with your IT administrator

It's possible your email is being held up by your campus firewall. Check with your IT administrator to get more details.


Contact Sales Support

If you still need help, call our sales support team and they can help you.

College Sales Support

Phone: 800.446.8923



High School Sales Support

Phone: 866.843.3715, prompt #7



Sales Support hours of operation:

Monday-Friday: 8:30 a.m. to 5 p.m. ET

Summer hours: Monday-Thursday, 8:30 a.m. to 5 p.m. ET; Friday 8:30 a.m. to 12 p.m. ET