LaunchPad > It's been more than 48 hours since I requested instructor access to your media. What can I do to follow up?

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Apr 10, 2018
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Check your junk mail folder


Check Additional inbox folders

If you're using Gmail, please also check your additional inbox folders.

Social and Promotions tabs for corresponding inbox folders

Check with your IT administrator

It's possible your e-mail is being held up by your campus firewall. Check with your IT administrator to get more details.


Contact Faculty Services

Should you need further assistance, our customer support team is here to help.

Phone: 800.446.8923


Hours of operation:

Monday-Friday: 8:30 a.m. to 5 p.m. EST

Summer hours: Monday-Thursday, 8:30 a.m. to 5 p.m. EST; Friday 8:30 a.m. to 12 p.m. EST