How to fix it
- Tap the appropriate key a few times on your physical keyboard. For issues with H, tap the key for the letter H. For issues with charges, tap the plus (+) and minus (–) keys. For issues with dots, tap the colon (:) or period (.) key.
- If that doesn't help, pull up your on-screen keyboard. Make sure that none of the virtual keys appear to be pressed when your hands are off the keyboard.
Here's how to access the on-screen keyboard.
For PC: WindowsKey-R (or Windows button at the bottom-left of screen). Type "osk" then enter.
For Mac: System Preferences > International Settings > Input Menu > Keyboard Viewer
- If neither of these options fix the issue, you may be able to select the necessary atoms by dragging a box around them rather than clicking directly on them.
How to remove the extraneous symbols that you already added to your answer
Once you've solved the issue so that clicking atoms no longer adds extraneous symbols, you can use the shortcut keys as intended to remove those symbols. Or, click the revert button , if available, to clear your work and return the answer module to its original state.
- H: To decrease the number of H's, hold down shift and the H key (shift+H) while you click on the atom. Do not try to use the eraser button to remove H from a CHx group.
- Charge: To decrease charge, hold down the minus (–) key while you click on the atom. To increase charge, hold down the plus (+) key while you click on the atom. Or, if the eraser button is available in your question, you can delete the charge.
- Dots: Click eraser button , if available, then click on the dots to delete them. If no eraser button is present, there's no way to remove dots. Please contact tech support to reset your question.