Sapling Learning > I'm having trouble opening a resource. Why?

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Oct 3, 2017
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iOS users

Some files are not supported on iOS devices. For example, Apple doesn’t support Flash files, Java applets, OGG videos, or Excel documents. To view these resources, try opening them with another supported app via the Share button on the top right of the screen.

If you are still having issues opening a resource within the app, here's how to check whether or not your iOS device supports a particular resource file.

  1. Open a web browser on your device.
  2. Login to Sapling Learning.
  3. In the Resources section, find the file in question and try loading it.

If you have issues with the file or it fails to load, you will need to view it on your laptop or desktop.

Android users

Currently the Android app does not support external resources. The only resources you can launch from within the Android app are Mobile Assignments.