Sapling Learning > My answer is correct but Sapling marked it incorrect. What should I do?

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Oct 3, 2017
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Let us know and we will investigate the issue. If you are indeed correct, we will fix your score.

Contact tech support with the following information: 

  • the question number 
  • the name of the assignment (don’t just say “the one due tomorrow”)
  • why your answer should be correct 

If possible, send the URL of the page you are looking at, as well as a screenshot. It also helps to include the e-mail address that is associated with your Sapling account, so that we can verify your identity.