Bookstore Return Policy

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Nov 29, 2017
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MPS terms & policy

Claims

We require claims of any nature––shortages, damages, incorrect titles, tracers, etc.––to be placed within 60 days from the actual billing date shown on the invoice. Claims after this date will be denied.


Deductions

All deductions in payments should reference actual credit memo number and be accompanied by a complete explanation, which will allow us to resolve the deduction in a timely manner.


Returns policy

Shipping address for returns

MPS Returns Center
14301 Litchfield Drive
Orange, VA 22960


Method of return

All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted.


Shipping requisites

 

Enclose packing slip with shipment, making sure to provide:
  • Invoice number
  • Your account number
  • Date of purchase
  • Reason for return
  • Detailed list of contents including quantity, ISBN, and title


Crediting of returns without this information will be delayed.
 

Conditions for credit

Books must be in unmarked, saleable condition and returned no earlier than 180 days from invoice billing date but no later than 16 months, unless otherwise authorized.

Out of print titles will be eligible for return for up to 90 days after notification.

Books not eligible for credit will be returned to sender via UPS. Cost of postage will be deducted from credit memo or billed separately in the event of no credit due. Returns on titles which have been out of print for more than one year are not eligible for credit and will not be returned.

Credit memos should be used within one year from date of issuance.
 

MPS

16365 James Madison Highway
Gordonsville, VA 22942
Phone: 888-330-8477
Fax: 800-672-2054
SAN: 6315011 


Not in North America? For sample copies, online access, and customer support for all of our Macmillan Learning imprints and technology products, please visit:

www.palgravehighered.com


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