MPS terms & policy
We require claims of any nature––shortages, damages, incorrect titles, tracers, etc.––to be placed within 60 days from the actual billing date shown on the invoice. Claims after this date will be denied.
All deductions in payments should reference actual credit memo number and be accompanied by a complete explanation, which will allow us to resolve the deduction in a timely manner.
Shipping address for returns
MPS Returns Center
14301 Litchfield Drive
Orange, VA 22960
Method of return
All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted.
Enclose packing slip with shipment, making sure to provide:
- Invoice number
- Your account number
- Date of purchase
- Reason for return
- Detailed list of contents including quantity, ISBN, and title
Crediting of returns without this information will be delayed.
Conditions for credit
Books must be in unmarked, saleable condition and returned no earlier than 180 days from invoice billing date but no later than 16 months, unless otherwise authorized.
Out of print titles will be eligible for return for up to 90 days after notification.
Books not eligible for credit will be returned to sender via UPS. Cost of postage will be deducted from credit memo or billed separately in the event of no credit due. Returns on titles which have been out of print for more than one year are not eligible for credit and will not be returned.
Credit memos should be used within one year from date of issuance.
16365 James Madison Highway
Gordonsville, VA 22942
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