Sapling Learning (Higher Ed) > I can't log in and/or I forgot my username and password.

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Apr 17, 2017
Version 7Show Document
  • View in full screen mode

If you forgot (or never knew) your username or password, first try requesting a new password.

  1. Go to this form.
  2. Enter your email or your username (there is no need to enter both) and click OK.
  3. If nothing happens when you click OK, then the info you entered is not in our system. If you are sure you already have an account, try again with a different username or email address.
  4. Once you’ve entered the correct username or email, you will be taken to a confirmation page where you can click Continue.
    Sample confirmation message: An email should have been sent to your address at **** It contains easy instructions to confirm and complete this password change. If you continue ot have difficulty, please contact
  5. Wait 15 minutes, and then check your email (and spam filter).
  6. Click the link in that email, then wait for a new email to arrive with your login info.

If neither of those links resolve your issue, contact tech support. Do not create another account.