Sapling Learning > When I try to type letters, I only get numbers, capital letters, or lowercase letters

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Nov 22, 2017
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Here are some things you can try.
  • Check the system requirements to ensure you are using the supported hardware and software.
  • Check to see if your computer's keyboard is set to international settings (i.e., Not US/CA keyboard).
  • Certain virus scanners, most notably Comcast, sometimes interfere with data entry. Try turning off your virus scanner.
  • Ensure that Flash player is enabled in your browser of choice. It may be disabled by default.
  • Verify your Flash version. If it's already up to date, you may need to uninstall then reinstall your Flash plugin.
  • Try holding down the ALT key.
  • Check your Num Lock and CAPS lock (depending on your input issue).
  • Check the on-screen keyboard to make sure none of the virtual keys are stuck. If any keys are white on the on-screen keyboard while your hands are off the computer, then that key is stuck. Click it on the on-screen keyboard to turn it off.

To access the on-screen keyboard

For PC: WindowsKey-R (or Windows button at the bottom-left of screen). Type "osk" then enter.
For Mac: System Preferences > International Settings > Input Menu > Keyboard Viewer

If none of these options work, we advise you to use the on-screen keyboard or use a different computer to input your homework answers.