FlipIt > What can I do if a student tries to register and gets an error message? (ADMINISTRATORS ONLY)

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Jun 26, 2017
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If a student tries to log in and gets an error, follow the instructions below.

Click "Manage Accounts" from the "Administrator Links" dropdown menu


Enter student information into the filter option and click "filter"

Locating students using their email account or last name is usually easiest.

Note that a student’s “account” is the email address that they signed up with which may be different than the email they use to communicate with an agent.

Click on the image to zoom in.

Student accounts should look like this:

Checks should appear for Active account and Can enroll.

Click on the image to zoom in.

If their account is "locked" or "inactive," click "Manage Account"

Click on the image to zoom in.

Click "Edit Account"


Check or uncheck the appropriate boxes

The only boxes that should be checked are User's account is active and User can enroll. When finished, click Save.