FlipIt > What can I do if a student tries to register and gets an error message? (ADMINISTRATORS ONLY)

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Apr 18, 2018
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If a student tries to log in and gets an error, follow the instructions below.

Click "Manage Accounts" from the "Administrator Links" drop-down menu


Enter student information into the filter option and click "filter"

Locating students using their email account or last name is usually easiest.

Note that a student’s “account” is the e-mail address that they signed up with which may be different than the e-mail they use to communicate with an agent.


Student accounts should look like this:

Checks should appear for Active account and Can enroll.


If their account is "locked" or "inactive," click "Manage Account"


Click "Edit Account"


Check or uncheck the appropriate boxes

The only boxes that should be checked are User's account is active and User can enroll. When finished, click Save.