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Technical and Miscellaneous Issues
- How do I clear my cache?
- Printing Assignments
- What are the minimum system requirements for your media?
- When I load my homework, the questions are blank
- How do I login? What is my username and password?
- I forgot my username or password. How can I get it reset?
If your e-book experience doesn't match with the articles shown directly below, you are probably using an older e-book. See the eTextbooks section below.
- How do I access the new e-book in Sapling Learning?
- How do I download my new e-book to read offline?
- How do I highlight and take notes in my new e-book?
- Book Navigation
- Skim Mode
- Search & Search Results
- Using the Sidebar
- Linked Content
Activities and assignments
All assignment types
- How do I get to my assignments?
- I cant find the activity my teacher wants me to complete. Where is it?
- Why did I get this question wrong?
- How to print an activity
- Why can't I print solutions?
- Significant Figures
- Non-mobile Activities
- Question Features
- Why didn't I earn partial credit on this question?
- Chemical Equation Entry
- Molecular Drawing
Sapling Learning > Writing Mathematical Equations
Student Mobile App
- How do I get the app?
- What features are available in the app?
- Can I complete my Sapling Learning homework in the app?
- I can't log in and/or I forgot my username and password.
- How do I refresh the app to see recently updated information?
- Why can't I see my grades in the app?
- Why are some grades formatted differently than others?
- What do the category colors mean? (iOS users only)
- What is the circle with a number in it by my course name? (iOS users only)
- What's in the Next Due Dates area and why does it change?
- What type of calendar alerts does the app have?
- How do I change the time that an alert notifies me?
- Why don't I see events on my calendar?
- My calendar events/alerts aren't working. How do I reset the calendar?
- How do I remove all Sapling Learning calendar alerts?
- How do I turn the calendar alerts on?
- What resources can I launch from the app?
- Why don't I see any resources in the Resources or All sections?
- Why don't I see an eTextbook for my course?
- Why can't I launch an eTextbook from my iPhone?
- Why can't I highlight text or skim the eTextbook chapters in the app?
- I'm having trouble opening a resource. Why?
- How do I sync the Android app with Google Calendar?
- What calendar apps work with the Sapling Learning app?