LaunchPad, Writer's Help 2.0 > Not all of my students' grades are appearing in my Moodle gradebook. What could be the issue?

Document created by Digital Support on Jan 25, 2017Last modified by Digital Support on Apr 20, 2018
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Instructors can use the Macmillan Roster Information page to track which students have completed SSO (single sign-on) registration with Macmillan via Moodle. If students don't complete single sign on, the grades of the assignments they've completed in LaunchPad or Writer's Help 2.0 will not flow into Moodle, even if you perform a manual grade refresh.

If your students report completing their work, but you're not seeing their grades in your Moodle gradebook, then chances are they're going to your LaunchPad or Writer's Help 2.0 course URL rather than opening their assignments from inside Moodle. Please follow these instructions to identify which students haven't completed single sign on, then send them the directions to do so.

Click on "Macmillan Roster Information" in Macmillan Course Tools

Open the Macmillan Course Tools widget, scroll down to Support Tools, and click Macmillan Roster Information.

Look for students missing an e-mail address

On the Macmillan Higher Education Roster page, confirm that all students actively enrolled in your Moodle course have an e-mail address listed under Macmillan Higher Education Account.

Important note: Students not listed on this roster or listed without an e-mail address will be excluded from the automated and manual gradesync process.