Without logging in:Below the Browse by Topic section of the Welcome page of the Instructor Support Community or College Student Support Community you should see a Contact Tech Support button.
As you fill out the form, check the article suggestions for helpful info.
If you're logged in:You'll see the Case History tile at the bottom of the Welcome page of the Instructor Support Community or College Student Support Community. Click Create a Support Case.
Start filling in the form to see suggested articles. If you see an article that looks helpful, click it! Or, to proceed with the process for creating a tech support case, click Contact Tech Support.
You can also contact tech support by live chat. Click Support Online -- Chat Now at the upper right of the form.
When you ask a question, tech support and your peers within the same community will be able to respond. Logged in instructors and college students can use the Case History tile to ask a question. Scroll down the Welcome page of the Instructor Support Community or College Student Support Community to see this tile when you are logged in.
As you type in your question, you will see suggested articles. Click on an article title to read more, click Next to view more suggested articles, or click Ask a Question to post your question to the community.