Ask a Question
Logged in instructors and college students can use the Case History tile to ask a question. Scroll down the Welcome page of the Instructor Support Community or College Student Support Community to see this tile when you are logged in.
As you type in your question, you will see suggested articles. Click on an article title to read more, click Next to view more suggested articles, or click Ask a Question to post your question to the community.
What if no one answers my question?After 24 hours, questions with no responses will automatically be sent to our tech support team. If you received a response from a community member, but still want to send your case to tech support, you can select the Create a Case option from the Actions menu in the upper-right corner of your question's screen.
Create a Case
If you are logged out:Below the Browse by Topic section of the Welcome page of the Instructor Support Community or College Student Support Community you should see a Need More Help? button.
As you fill out the form, check the article suggestions for helpful info.
To proceed with the process for creating a tech support case, click Continue with Support Case.
You'll see the Case History tile at the bottom of the Welcome page of the Instructor Support Community or College Student Support Community. Click Create a Support Case.
If you're logged in:
Start filling in the form to see suggested articles. If you see an article that looks helpful, click it! Or, to proceed with the process for creating a tech support case, click Continue with Support Case.