Community > How can I find or reset my Community username or password?

Document created by Digital Support on Mar 16, 2017Last modified by Digital Support on Nov 21, 2017
Version 5Show Document
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Click the "Log in" link in the upper right of your Community page

If you are already logged in, you can click Log out, then click Log in.

Click on the image to zoom in.

If you forgot your password, click "I forgot my password"

Or jump to "I forgot my username."


Enter your username or e-mail address and click "Continue"

An e-mail with instructions on how to proceed with resetting your password will be sent to the e-mail address you specified when you created your account. The e-mail will contain a password reset "token" link that is valid for 72 hours. If you do not get an e-mail it may be because you did not enter a valid username or e-mail address.

Note that you are allowed only one password reset in a 24 hour period.

If you forgot your username, click "I forgot my username"

Enter the e-mail address you provided when you registered and click "Send"

An e-mail will be sent to you with your username.