Sapling Learning > Refunds

Document created by Digital Support on Apr 12, 2017Last modified by Digital Support on Sep 15, 2017
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Below you'll find Sapling Learning's Refund Policies for Higher Education and Self-Study Products.


Refund Policy for Digital Product Purchases Made Online at Sapling Learning's Websites

Students who purchase access to Sapling Learning Higher Education product(s) via Sapling Learning's websites only and drop the academic course at their respective academic institution may request a refund of the price of the Sapling Learning Higher Education product(s) within two weeks of purchasing the Sapling Learning product(s).


A user who is eligible for a refund under Sapling Learning's Refund Policies for Higher Education Products should contact tech support with the e-mail address he/she used to enroll in Sapling Learning, the user name, the transaction ID(s), and the specific Sapling Learning course to be refunded. Payment will be refunded via the original payment method.


Refund Policy for Users Who Retake the Same Academic Course Using Sapling Learning

If a student paid for a Sapling Learning online homework Higher Education product for an academic course, and that student retakes the academic course that uses the same Sapling Learning online homework product, that user will be granted free access to the new homework product for the retake upon request to tech support. The user must relinquish access to the previous Sapling Learning homework product. If the homework product includes a Sapling Learning eBook, the student must still purchase access to that eBook for the time period of the new course.


Refund Policy for Tangible Product Purchases Made Online via Sapling Learning's Websites

Sapling Learning does not provide refunds for physical books or tangible goods purchased at Sapling Learning's websites. In the event a purchaser believes a physical book or tangible good purchased from a Sapling Learning website is defective, the purchaser may contact tech support to arrange for a merchandise exchange. Sapling Learning will bear the cost of shipping the exchanged product to the original purchaser.


Refund Policy for Purchases Made through Third Parties

Students who purchase access to Sapling Learning Higher Education product(s) through a third party or parties (including, but not limited to, online retailers, physical retail stores such as a campus bookstore, and access codes/cards bundled with other products such as textbooks), are not entitled to a refund if they have activated the Sapling Learning access card/code(s). Purchases of Sapling Learning products through a third party are subject to the refund policy of that third party.


Refund Policy for Self-Study Products

Sapling Learning does not offer refunds for any self-study Sapling Learning product.


Refund Policy for Multi-Course Sapling Learning Access Codes/Cards

Sapling Learning does not offer refunds for unused access on multi-course Sapling Learning access codes/cards. Once an access code for a multi-course Sapling Learning online learning product is activated, the user is not entitled to a refund for any unused portion of the code. For the sake of clarity, a user who activates a multi-course Sapling Learning access code during the Fall 2013 term is not eligible for a refund for access to Sapling Learning for subsequent terms, even if the student does not take the subsequent course(s) at the academic institution.


Termination of License to Digital Sapling Learning Products

Once a refund is issued, user access and the license to Sapling Learning will terminate.


Changes to Sapling Learning Refund Policies

Sapling Learning reserves the right to alter the Sapling Learning's Refund Policies for Higher Education Products at any time at the company's sole discretion.


Grace Period Policy

Sapling Learning may, but is not obligated to, provide a grace period at the beginning of each academic term during which time higher education students may temporarily enroll in and access Sapling Learning's Higher Education online products without paying. Generally, the grace period for the Fall, Spring, and Winter terms is two weeks from the first day of the academic course. Generally, the grace period for the Summer term is one week from the first day of the academic course. Students will be prompted to pay for access to Sapling Learning at the end of the respective grace period in order to continue their access. Sapling Learning reserves the right to alter or discontinue the Grace Period Policy at any time at the Company's sole discretion. Self-Study products do not have a grace period.


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