Why do I see the "NO BASE" message or red light on my iClicker remote?

Document created by Digital Support on May 19, 2017Last modified by Digital Support on Mar 30, 2018
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There are a few reasons you may receive the NO BASE message on your iClicker 2 remote or a red light on the original iClicker or iClicker + remotes.

Your remote could be set to the wrong frequency

Make sure your remote is set to the same frequency that your instructor is using. This is the most common cause of these indicators. The instructions to change the frequency on an iClicker remote can be found on the back of the remote.

Your instructor has not yet started a session

Please make sure your instructor’s attendance, polling, or quizzing session has already started. You will not be able to participate until a session has started.

Still having issues?

If none of these steps correct your issue, please view the iClicker Warranty Policy for additional troubleshooting tips.