Recently Resolved Issues for Students

Document created by Digital Support on May 19, 2017Last modified by Digital Support on Mar 21, 2018
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Please review a list of issues that have been recently resolved.

Issue: The Reef iOS 3.2.1 app is crashing upon first open. Some apps resolve and work normally while others continually crash upon reopening. This affects some students who were using auto login when updating. The crash happens if the user was auto logging in on the previous version of Reef and then updates.

Status: Fixed on 11/7/2016. Please update to Reef 3.2.2 in the app store. 

Issue: Some students trying to enter their iClicker Remote ID into Reef were receiving the following error.
"Not a valid Remote ID. Remote IDs are 8 characters long and contain only letters A-F and numbers 0-9."
Status: Resolved on 8/24.