I received an error message in iClicker Cloud saying my email was already in use.

Document created by Digital Support on May 19, 2017Last modified by Digital Support on Jan 2, 2018
Version 2Show Document
  • View in full screen mode
If you create a Reef student account and then attempt to create an iClicker Cloud instructor account with the same email address, you may receive an error message. As a best practice, we recommend creating an instructor account prior to creating a student account.

To resolve this issue:
  1. Download the iClicker Cloud Instructor software
  2. Type in your email and password used to access your student account
  3. Select the “Sign In” button
  4. If you receive an error message, select the “Forgot Password?” button and reset your password
This process will reset the password for both the instructor account and the student account and allow for you to log-in and use both accounts.