Close or Resume an Active Session in iClicker Cloud

Document created by Digital Support on May 19, 2017Last modified by Digital Support on Sep 22, 2017
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If your iClicker Cloud session is appearing as "In Progress" in your Session History OR your students are reporting that they are having issues loading your course because a session was left open, that may be because a previous session was not properly ended on iClicker's servers and is still actively “in progress.”

This can occur if you shut your computer down without properly closing out a session. For example, if you exit the program with the CTR-ALT-DEL command, or maybe a network error occurred between your computer and the server when exiting the session. But don’t worry—your session data was not lost!

You can close or resume active or in-progress session in one of two ways.

1. If you attempt to start a new polling or quizzing session, iClicker Cloud will detect if a session is still open and will prompt you to either resume the open session, or end the open session and start a new one.
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2. You can also find active or in-progress sessions within the Session History tab. If you need to end the session, simply click End. This will close the session and finalize the data to ensure that students’ responses are accounted for properly. You can then proceed to grade your results, create reports, or upload scores into your campus LMS as normal. You can also click Resume to continue running the open session.
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