iClicker Classic Sakai Integration: Unrecognized Login Credentials

Document created by Digital Support on May 19, 2017Last modified by Digital Support on Apr 4, 2018
Version 8Show Document
  • View in full screen mode
Issue: iClicker Classic is displaying an error while attempting to connect to Sakai stating the login credentials entered are not correct. However, the login credentials are correct. 

Work-around: If the following message appears while attempting to select your Sakai course from the iClicker Classic settings, a special character that cannot be included in the encryption algorithm is in your current password. The following characters cannot be used with the iClicker Classic/Sakai integration process: %, &, *, +, and =. 

Please change your password used for Sakai to exclude the aforementioned characters.