If you have a student who has created multiple Reef accounts and each is appearing in your Gradebook, you can resolve this issue by making a few manual adjustments, outlined below.
Click Launch Gradebook within your iClicker Cloud course dashboard to open a new browser that takes you directly to your course Gradebook online, or go directly to instructor.reef-education.com and login with your username and password.
Go to the Roster tab to see a list of the students currently enrolled in your course. Find any students listed who have multiple accounts. Ask them which account they would like to keep and which one needs to be removed. For students who have named both accounts the same, you can ask them to go into their incorrect Reef account and change their name to have an asterisk after it.
Go to the Gradebook tab and click on the student's name to pull up his or her profile.
Before editing, you'll want to ensure that you are making changes to the correct account. Check the e-mail to see if this is the account you'll be updating scores in or removing. (Note: In this example, this is the account we will be removing.) Click on your course name to return to your Gradebook.
Click on the scores from the student's incorrect account that need to be manually added into their current account.
Click on the No Response score that you would like to edit for the correct account.
In your course Roster, choose the student you would like to remove and click Remove.
The student's incorrect account will no longer appear and you are able to view the student's total score for their correct account.