Can I contact tech support from the iClicker support community?

Document created by Digital Support on May 23, 2017Last modified by Digital Support on Sep 1, 2017
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If you have a question you can't find an answer to in the community, you can create a tech support case. This is just like sending an e-mail to tech support without having to leave the community.

Create a Case

If you're logged out:

At the bottom of your product's support page, you should see a Contact Tech Support button.

Click that button to expand the form to contact tech support.

Start filling in your information to see suggested help articles. If the suggested articles don't help you find an answer, click Contact Tech Support at the bottom.

Fill in your contact information and describe your issue in detail, then click Submit.

If you're logged in: 

At the bottom of your product's support page, you'll see the Case History tile. This will show all of the cases you've created while logged in.

Click Create a Support Case to create a new case.

Start filling in the form to see suggested articles. If you still want to create a case, click Contact Tech Support at the bottom.