Student Store > What is your return policy?

Document created by Digital Support on Jun 22, 2017Last modified by Digital Support on Jul 28, 2017
Version 8Show Document
  • View in full screen mode

Physical product/print book purchases

You can only return your unused purchased item(s) for a refund of the purchase price we received (excluding shipping fees) if we receive your refund request via your Macmillan My Account Page within 21 calendar days of your purchase and we receive your returned product within 30 calendar days of purchase in the same condition as we provided it to you. If you are eligible for a product refund based on the foregoing, we will credit the form of payment that was charged for the purchased item(s) for the refund amount. If you return a product to us outside of the 30 calendar days, we will not refund you and we will not send the product back to you.

If your returned product is not in the same condition as we shipped it to you, such as but not limited to having any rips, tears, handwriting, highlighting, bent or missing pages, you will not be entitled to a refund and we will not ship your non-refundable product back to you.

If we erroneously shipped you a damaged product or incorrect product from what you ordered, in addition to the above refund, we will refund to the form of payment that you used for the product purchase, and the original shipping fees we received from you at the time of purchase.


Physical product rentals (not for rental only program titles)

You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as we provided it to you. If you are eligible for a product refund based on the foregoing, we will credit the credit card that we charged for the rental for the refund amount.

If you request a refund and return a rented product that is damaged beyond normal wear and tear, to the extent that we cannot re-use the product in our reasonable discretion, and we did not send it to you in this condition, e.g., it contains an unusually large amount of writing, highlighting, rips or tears, or missing pages, you will be assessed a 30% damage fee (which fee is a genuine estimate of the anticipated or actual damages that might arise from your damage to the product and our inability to re-use the product) of the full list price (i.e., not the rental price) for the product listed on our Site at the time of the rental, which will be deducted from your credit card refund.


If we erroneously shipped you the incorrect product from what you ordered or a damaged product beyond reasonable wear and tear that you cannot use in our reasonable discretion, in addition to the above refund, we will refund to you the original shipping fees we received from you at the time of rental purchase.
 

At the end of the rental term

YOU ARE RESPONSIBLE TO KEEP TRACK OF AND RETURN YOUR RENTED PRODUCT TO US BY THE DUE DATE. WE MAY BUT ARE NOT OBLIGATED TO PROVIDE YOU WITH RENTAL RETURN DUE DATE NOTICES. PLEASE NOTE THAT OUR SITE MAY NOT BE AVAILABLE AT TIMES SUCH AS FOR ROUTINE MAINTENANCE. PLEASE PRINT YOUR PACKING SLIPS AHEAD OF TIME AND ALLOW FOR SITE DOWN TIME AND SHIPPING TIME TO GET YOUR RENTED PRODUCT IN THE MAIL AND RECEIVED BY US BEFORE THE DUE DATE.


At the end of the rental term, if we have not received the product back to us by the due date, we will automatically extend your rental term due date by 15 calendar days (“extended due date”) and charge your credit card an additional late fee of 15% of full list price (i.e., not the rental price) for the product listed on our Site at the time of the rental.


At the end of the extended due date term, if we have not received the product back by the extended due date, we will charge your credit card the full list price for the product listed on our Site at the time of the rental, but will deduct the rental fee and late fee we already received from you for the unreturned rented product.


If at the end of your rental term, you return to us a product that is damaged beyond normal wear and tear, to the extent that we cannot re-use the product in our reasonable discretion, e.g., it contains an unusually large amount of writing, highlighting, rips or tears, or missing pages, you will be assessed a 30% damage fee (which fee is a genuine estimate of the anticipated or actual damages that might arise from your damage to the product and our inability to re-use the product) of the full list price for the product listed on our Site at the time of the rental. This damage fee will be automatically charged to the credit card that you used to rent the product.


Rental only program

You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as we provided it to you. If you are eligible for a product refund based on the foregoing, we will credit the credit card that we charged for the rental for the refund amount.

If you request a refund and return a rented product that is damaged beyond normal wear and tear, to the extent that we cannot re-use the product in our reasonable discretion, and we did not send it to you in this condition, e.g., it contains an unusually large amount of writing, highlighting, rips or tears, or missing pages, you will be assessed a 30% damage fee (which fee is a genuine estimate of the anticipated or actual damages that might arise from your damage to the product and our inability to re-use the product) of the full list price (i.e., not the rental price) for the product listed on our Site at the time of the rental, which will be deducted from your credit card refund.


At the end of the rental term

YOU ARE RESPONSIBLE TO KEEP TRACK OF AND RETURN YOUR RENTED PRODUCT TO US BY THE DUE DATE. WE MAY BUT ARE NOT OBLIGATED TO PROVIDE YOU WITH RENTAL RETURN DUE DATE NOTICES. PLEASE NOTE THAT OUR SITE MAY NOT BE AVAILABLE AT TIMES SUCH AS FOR ROUTINE MAINTENANCE. PLEASE PRINT YOUR PACKING SLIPS AHEAD OF TIME AND ALLOW FOR SITE DOWN TIME AND SHIPPING TIME TO GET YOUR RENTED PRODUCT IN THE MAIL AND RECEIVED BY US BEFORE THE DUE DATE.


At the end of the rental term, if we have not received the product back to us by the due date, we will automatically extend your rental term due date by 15 calendar days and charge your credit card an additional late fee of 15% of the full list price for the product listed on our Site at the time of the rental.


At the end of the extended due date term, if we have not received the product back by the extended due date, we will charge your credit card the full list price for the product as listed on our Site as of such date, plus 25% of the full list price for the product listed on our Site at the time of the rental as an additional non-return fee (which fee is a genuine estimate of the anticipated or actual damages that might arise from your failure to return the product and our inability to re-use the product), but we will deduct the late fee we already received from you for the unreturned rented product. We will not deduct the rental fee that you paid for the rental.


If at the end of your rental term, you return to us a product that is damaged beyond normal wear and tear, to the extent that we cannot re-use the product in our reasonable discretion, e.g., it contains an unusually large amount of writing, highlighting, rips or tears, or missing pages, you will be assessed a 30% damage fee (which fee is a genuine estimate of the anticipated or actual damages that might arise from your damage to the product and our inability to re-use the product) of the full list price for the product listed on our Site at the time of the rental. This damage fee will be automatically charged to the credit card that you used to rent the product.

 

License to access purchases (digital products)

You can request a full refund of the purchase price we received from you by crediting your form of payment used for the purchase, if we receive your refund request via your Macmillan My Account Page within 14 calendar days of your purchase. Your respective access will be shut-off within 1 calendar day of such refund request. However, if you have printed more than 30% of your digital course or materials, you will not be entitled to a refund.


Attachments

    Outcomes