LaunchPad > Developing Lives modules are not recognizing completed pre-requisite modules

Document created by Digital Support on Sep 12, 2017Last modified by Digital Support on May 2, 2018
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If you are using Developing Lives you may complete a module but be unable to proceed to the next module because you get an error message that says the pre-requisites were not fulfilled.

We are investigating why this is happening but in the meantime, try this workaround:
  • Exit the activity and log-out of LaunchPad.
  • Clear your browser cache and cookies.
  • Log into LaunchPad again.
  • Open the last module you completed.
  • The module will open to the last place it registered you working. This may mean in the module itself where you have to answer additional questions to move forward. Make sure you get to the end of the module (you will see a screen that explains you've finished the module).
  • If there are any buttons on the last screen of the module--including a Sources button--click that.

  • A pop-up window should appear explaining the activity was completed. Click Ok.

  • You should now be able to proceed to the next module.
To avoid this issue in the future, make sure that every time you complete a module you access the next module before closing the window or returning to your LaunchPad home page.