How to Troubleshoot Your Connection to Reef

Document created by Digital Support on Jan 19, 2018
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If you are having trouble maintaining a connection to the iClicker Reef server, the actions listed below might help enhance your connection.
  • Update to the newest version of your phone’s operating system.
  • Try to turn Wi-Fi off then turn it back on.
  • Try to install the latest version of the Reef app through the app store (in case your phone isn't set to automatically update apps), or try deleting/uninstalling the app and reinstalling it.
  • Log out of the Reef app and log back in again.
  • Restart your phone or computer.
  • If your cellular or Wi-Fi connection is not stable, it is possible that Reef could not be receiving updates that your instructor has started a session. Restarting the app or toggling Wi-Fi off and back on can reset your connection settings so that your device recognizes that a session has begun.
  • If you are using a smartphone or tablet, check your Wi-Fi settings to ensure you are connected to a wireless network (and if you have multiple Wi-Fi networks available, try another network if you’re having trouble connecting). Generally, Wi-Fi will provide a better experience than your wireless data connection (3G or 4G). However, if you are already connected to Wi-Fi and you are still having trouble with the app, try using wireless data instead (3G or 4G).
  • Try to use the Reef web application instead of the mobile app. Or vice versa.
  • Make sure your phone has enough storage. Try saving photos, text messages, etc. to an external source and delete them from your phone to clear up space, or try deleting apps you no longer use.
  • Is your instructor using a hardwired internet connection? This can help polling sessions run more smoothly for students if there is a blip in the campus Wi-Fi.