iOLab > Installing Software for Windows

Document created by Digital Support on Feb 20, 2018Last modified by Digital Support on Mar 16, 2018
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There are two parts to installing on a Windows computer. First, you must install the Windows drivers. Then, you can install the software. If you are using a Mac, see Installing Software for Mac.


Requirements

iOLab for Windows requires Windows 7 or higher.


Install the drivers

Note: This process is for Windows computers only. Do not install the drivers on a Mac.



Click on the image to play the video.

 

Download driver installer

Start by downloading the driver installation application that is appropriate for your computer:


Most computers are 64 bit, but you can check your system settings if you aren't sure which to download.

 

Run the installer

Right-click on the application icon and select Run as administrator as shown below.
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You will need Administrator privileges on your PC to run the driver installation code. If you try to run the installer by just clicking on it rather than right-clicking and selecting Run as administrator, you will see an error message.

 

Bypass Windows 8 protections

On Windows 8, you may get a "Windows protected your PC" message. If this happens, click on the More info link as shown, then click the Run Anyway button that appears.

 

Complete installation

Click Yes or Continue as needed until the installation is finished.

 

Plug in dongle

The first time you plug an iOLab dongle into your PC it may take some time for the driver to load. Please be patient and wait until it's finished.

 

If you experience an issue after installing...

Sometimes the driver will be unexpectedly removed by virus protection software. If you have trouble running the application after installing, you can deactivate virus protection temporarily and re-install the driver.
 

You can also try a manual driver installation for Windows 7 or for Windows 8. Caution: This method is for experts only and should only be used as a last resort.

Instructions for Windows 7 manual installation
  1. Download Driver.zip, a zipped folder containing the driver. 
  2. Extract the folder called Driver and put it on your desktop (you can delete it when you are finished). 
  3. Plug the iOLab dongle into an available USB port on your computer. After trying for a while, Windows will fail to find the driver. 
  4. In the Start Menu, choose Control Panel and open the Device Manager
  5. Under the heading Ports (COM & LPT) you should see an entry called IOLab Virtual COM Port. Right-click on this entry and select Update Driver Software
  6. Select Browse my computer for driver software and navigate to the Driver folder that you put on your desktop. Select the Driver folder, click OK, then click Next
  7. If you see a message that Windows can't verify the publisher of this driver software, just click on Install this driver software anyway to finish the installation. 


Instructions for Windows 8 manual installation

By default, Windows 8 enforces the requirement that drivers be digitally signed. This constraint needs to be relaxed in order to manually install the iOLab driver, which requires you to reboot your computer and follow the steps described below. If you are not comfortable doing this you probably shouldn't. Also, since the computer will reboot after you do A, you should write down the steps of B before you start. 

A. Open a command prompt and reboot your computer with the following command: shutdown -o -r -t 0 
B. On reboot, do the following:
  1. Click Troubleshoot
  2. Click Advanced Options
  3. Click Startup Settings
  4. Click Restart
  5. When the computer restarts, select Disable driver signature enforcement from the list.
Once the computer starts up you can proceed with the manual driver installation as described for Windows 7 above. Once the driver is installed you should reboot the computer again to restore the driver digital signature enforcement.


Install the software



Click on the image to play the video.


Download

Download the installer file.


Extract application folder

The zip file you just downloaded contains an application folder with a name that starts with IOLab. Extract this folder and put it someplace convenient.

Important: You must extract the entire folder in order to run the executable file.


Run exe file

Inside the application folder is the iOLab application installer file, IOLab.exe. Double click on this to start installing the application.

Optional: Right-click on iOLab.exe to create a desktop shortcut. This will allow you to easily open the iOLab software from your desktop later.

 

If you run into problems because Norton Anti-Virus is quarantining your iOLab application, please view the help article Norton Anti-Virus Preventing Software Installation.


Updating software

iOLab software does not update automatically. If you wish to install an update, you must repeat the software installation process with the latest installer file.


Previous software versions

If you are experiencing issues with the latest version of the software, you may want to try installing a previous version. Links to several installer files for previous versions are provided below.


Uninstalling software

To uninstall the iOLab application, simply delete the iOLab.exe file. Your other iOLab files including data, calibrations, lessons, and lab reports will not be removed unless you also delete them from your Documents/IOLab-Workfiles folder.


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