How to iClicker Classic Resume Session Issue with Demographics

Document created by Digital Support on Feb 2, 2018Last modified by Digital Support on Mar 8, 2018
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Issue: If a user runs Demographics questions (with other polling questions) during a session then attempts to resume that session later, the initial session data may be overwritten.

Work-around: Run all demographics questions in a single session, then end that session. Begin a new session and conduct the class as normal. There should be no issues with resuming this new session and all data should be saved correctly. Users can also revert back to iClicker Classic version 7.16 on Windows or Mac to avoid this issue, but they will no longer have access to the Demographics feature.