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Below are the list of the most common questions that our Tech Support Agents get from Instructors. We thought it might be beneficial to share this information with you. If you come across another question that you think we should answer in our LaunchPad Instructor's Manual, or have a suggestion to improve wording, just let us know via the commenting at the end of each article.



  • How do I help students find my course?

       Step 1:  Make sure your course is active.  Please refer to this article to activate your course:

Step 2:  Share your course with your students.



  • How do I find my course? The course doesn’t appear in my DashBoard.




Did you know that students can get temporary access to LaunchPad for 21 days while they get their financial aid sorted out? Check out the details in LaunchPad Instructor's Manual.

This spring, we had a contest where we asked students to submit videos via Instagram about LaunchPad. The results were very creative and might make a nice introduction to LaunchPad during the first week of class. Plus, the videos are short! Check out the LaunchPad Instagram Content Winners here.

After a rigorous analysis of customer support tickets, conversations with our field sales personnel and digital support specialists, and extensive interviews and testing with students and instructors (users and non-users), we decided to focus on the following areas for LaunchPad improvements for Fall 2015: onboarding, assignment journey, and video assignment tools.



  • Improvements to the eCommerce flow, so that students can more quickly buy direct access to LaunchPad
  • Due to student feedback, changing references to temp access to "free trial access"
  • Adding student messaging that clarifies when a user's free trial access will expire, so if I'm a student and I have free trial access, each day that I log in to the product, I'll see a counter at the top of LaunchPad saying 20 days, 19 days, 18 days, etc.
  • Moving the system check from the login screen to the eCommerce screen - this system check on the LaunchPad sign in page was distracting users from logging into our product and was a frequent tech support complaint


Assignment Journey:

  • Expanding the clickable area in the assignment list to make loading an assignment easier
  • Allowing instructors to set the student view of letter/point/percent grade or any combination thereof
  • Removing the marketing banner from interior pages of the product (welcome page, dashboard, home page)


Video Assignment Tool

  • Instructors can create video assignments requiring that students have to upload or embed their own videos
  • Instructors can create video assignments requiring that students add time-based comments on videos
  • For disciplines with a video library, instructors can create video assignments requiring that students add time-based comments on publisher-supplied videos
  • Instructors can use rubrics to grade video assignments
  • You can learn more here: What is a Video Assignment? | LaunchPad Instructor's Manual | Macmillan Media for Instructors 


Let us know what you think of these changes!