Below are the list of the most common questions that our Tech Support Agents get from students. We thought it might be beneficial to share this information with you, so you can pass it on to your students. All of the questions are answered in the online LaunchPad Student's Manual. And remember, if your students have questions for Tech Support, have them contact Tech Support. Don't try to become Tech Support yourself!
- Why can’t I get into my instructors course? http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/LaunchPadSM/l/315711-what-can-i-do-if-the-join-course-button-isn-t-working
- I purchased access to LaunchPad online. When will I receive my access code? http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/LaunchPadSM/l/246383-how-do-i-register-for-my-course-by-purchasing-access-online
- How do I register an activation code when still using temp access? http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/LaunchPadSM/l/246431-what-should-i-do-after-my-free-trial-access-has-expired
- How much does the access cost (eCommerce)? http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/LaunchPadSM/l/425552-how-much-does-access-cost
- How to enroll in a generic course? What is a generic course? http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/LaunchPadSM/l/248573-can-i-enroll-in-a-course-that-isn-t-connected-to-a-college-instructor-or-high-school-teacher
- How do I access LaunchPad? http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/LaunchPadSM/l/251169-how-do-i-enroll-in-my-course-a-screencast
- Do you have a video that shows me how to use LaunchPad? http://cmg.screenstepslive.com/s/MacmillanMedia_StudentHelp/m/LaunchPadSM/l/251170-do-you-have-a-video-that-shows-me-how-to-use-launchpad