Becky Anderson

You Are NOT Tech Support!

Blog Post created by Becky Anderson Employee on Jan 19, 2016

Just a reminder as classes get started and students familiarize themselves with LaunchPad (and LaunchPad Solo and Writer's Help) that you ARE NOT tech support for your students. Macmillan has a lovely tech support team in Duluth, MN waiting to help your students. The agents are good, nice, and fast--and they have quick answers to lots of the typical problems that students encounter at the beginning of the semester. So encourage your students to use Macmillan Tech Support and they won't use you. They can be contacted via email and phone, once you fill out the support form. You can find their info within LaunchPad (upper right corner under Help) or Higher Ed Community . (And don't forget that they can help instructors too!)