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All Places > LaunchPad > Blog > 2016 > July

We have been spending a lot of time looking at the data for our tech support agents and we have made adjustments accordingly. We have adjusted our hours (and the activation email that you give to students will reflect this change in the coming weeks) to the days and times when you and your students need the most help. The new hours are:

o    Monday - Thursday, 8am to 3am EST

o    Friday 8am to midnight, EST

o    Saturday noon to 8pm EST

o    Sunday noon to 3am EST


These hours are for phone and email.


We also know that students are most likely to call for help at the beginning of the semester, because they are having trouble registering. As a result, we made some changes to the registration process for students that we hope will alleviate some of these issues. As always, if you can provide your students with the course URL for your course (which includes the course ID number in the title), that certainly helps them to make sure they are in the right course, not just any course.


Let us know what you think about these changes!

I have recently sent out a number of emails to large groups of instructors--and gotten a lot of bounceback emails in return. I read all of these in case there are questions (which happens) or people who want to be removed from our email lists or who have retired (which also happens). Most of these automated out of office messages are fairly standard, but a few stand out because they show what you can do in the summer. Included in my list of great ones are: 

  • I'm off doing field work in Africa.
  • I am taking a group of students to the Gallapagos Islands.
  • I am doing a cross-country trip to visit family and some national parks.
  • I will be doing teaching and learning in Chile this summer.
  • I will be in Cuba and off the grid.

I hope all of you are having a great summer, doing something fabulous, and getting reinvigorated in your discipline! Fall will be here all too soon.