Becky Anderson

Where is the chat option?

Blog Post created by Becky Anderson Employee on Aug 23, 2016

I've had a number of people ask me where the 'chat' option went that students and professors used to contact Tech Support quickly and in real time.  Chat is back, but appears in a different place than last fall.  If you go to the support form:  http://www.macmillanlearning.com/Catalog/techsupport  and you are a student who has say, an issue with login in LP, then the option for chat comes up as part of the form. See below for an image:

 

 

But they are not adding it back just to the LP site because apparently too many of the questions that came in weren't relevant, such as "Where do I buy my book?" or "I don't understand question 7" and other things that I can't share with a genteel public.   

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