In order to provide you and your students with a better experience in 2017, we are making major improvements to our infrastructure. However, in order to do this, the LaunchPad family of products will be down for maintenance from 11pm Eastern on December 22nd until 11am Eastern on December 24th. We anticipate the downtime will be shorter than this (more like 14 hours), but we’d rather prepare you for more rather than less downtime.
During this maintenance period, neither you nor your students will be able to access your course, complete assignments, or export grades. Please export any end-of-semester grades before 11pm Eastern on the 22nd if you need to submit them on the 23rd.
If you have any questions about this, please let us know.
In addition, we wanted to let you know that, due to the holidays, customer technical support will be closed on December 24, 25, and 31 as well as January 1. We hope you are not working during that time either.