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2017
Becky Anderson

Upcoming Maintenance

Posted by Becky Anderson Employee Dec 21, 2017

On December 31st, from 12am to 8am Eastern, we will be doing maintenance on LaunchPad and Writer’s Help. During that time, you will not be able to log in or access grades. Your students will not be able to do any work in the LaunchPad family of products either. We have selected this day and time as it is historically a low-usage period for us, so hopefully this doesn’t cause you too much trouble.

 

In addition, please note that our Customer Support team is getting some time off at the end of the year.  The office will be closed on the following dates:  12/24, 12/25, 12/31, and 1/1. Please use the support documentation during that time to get any of your questions answered, or fill out the support form and an agent will get back to you when we reopen at 8am Eastern on the next day of business.

 

We have added this information to the pop-up that appears on the log-in page and first page in the product, but if you have any classes running over the Dec. 24 to January 2 period, please let your students know about the maintenance and the support hours as well as they may not read the pop-up.

 

If you have any questions, let us know.  And we look forward to working with you in 2018!

It is disheartening to know how many students don't realize that their LaunchPad includes the ebook--and we wanted to help fix that. So with the newer LaunchPads, we added an Orientation Quiz to help students better understand how to use LaunchPad. There is a short video to watch and a series of quiz questions so students know how to find assignments, reach out to tech support, locate their ebook, see their grades, and more. You can assign this to your class at the start of the semester to make your life, and your students' lives, easier. 

 

If your LaunchPad starts with a Welcome unit, open that up for the Getting Started Quiz that you can quickly and easily assign. 

 

LP Getting Started Quiz

 

Let us know what you think about this--and if you have any suggestions for improving this, we'd like to know that as well. And if your LaunchPad doesn't include this quiz to start, you can easily add it using these directions. Have fun! 

Inclusive Access is an option that ensures when students register for your course, they are charged for the course materials at a discounted rate. They save money and have access to course materials on the first day of class! 
How does this work?
  • Macmillan Learning works with you and your bookstore to find the best price and product for your students. 
  • The format of the product is often dictated by your school but any Macmillan product is available for adoption including LaunchPad, Writer's Help, and our ebooks.

 

Contact your rep to learn how to offer Macmillan content via Inclusive Access or check out our website for more info.